- Goods can be exchanged or refunded within :
Non-Star Card Members : 14 days
Star Card Members : 21 days
- All exchanges/refunds must be accompanied by the original receipt or gift receipt, packaging, apparel label tags and all parts intact and unopened.
- All approved refunds will be returned via the same mode of payment as specified on the original receipt.
- Gift card, coupons or third party merchants' vouchers are not refundable or exchangeable for cash or kind or to any other vouchers.
- Refund will generally be in the same form as the original purchase.
Manufacturing defect will be determined upon inspection and at the sole discretion of Toys"R"Us.
- Exchange per item is accepted once only.
- Star card points redeemed are strictly not refundable.
- Delivery charges are non-refundable.
- No refund/exchange will be given on discounted/clearance merchandise.
- All Star Wars/Transformers/Halloween /Hot Wheels Basic Cars/Iron Man/AR Drone/Lego Mini Figures/Blind Packs/Mighty Beans goods sold are non-returnable or exchangeable.
- All unsealed CD, MD, VHS, VCD, DVD, MP3 Player, video game hardware & software, trading card games, consumables and children's underwear & socks sold are non-refundable and non-exchangeable.
- Toys"R"Us reserves the right of final decision in case of any dispute.